Quality Analyst, Trust & Safety Ops (Bangalore)

MoonPayBengaluru, KarnatakaPosted 2 hours ago

OperationsHybridFull-timeStaffIndia

Job Description

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

Locations Supported 🌍

India (Bangalore) - EU hour coverage

Relocation available: No

Work pattern:

This role will be remote.

About the Opportunity

We’re looking for a Quality Analyst to join our Trust & Safety Operations team, focusing on quality assurance across Fraud Operations and Disputes / Chargebacks workflows.

In this role, you will be responsible for reviewing and auditing the work of analysts, ensuring decisions are accurate, consistent, and aligned with internal policies and external regulations (Visa, Mastercard, etc.).

You will play a critical role in identifying quality gaps, improving decision-making frameworks, and driving operational excellence, directly impacting fraud loss, chargeback performance, and customer experience.

This is a great opportunity for someone who has strong experience in fraud operations or disputes and is looking to move into a quality, audit, or process improvement-focused role, with high visibility and impact across the Trust & Safety function.

What You Will Do

Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency

Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.)

Identify trends in errors, inconsistencies, and edge cases across workflows

Produce QA reports and insights to highlight performance gaps and improvement opportunities

Partner with Fraud Investigations, CX, and Payments teams to drive process improvements

Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks

About You

Must-have experience and skills

1+ years experience in a Quality Analyst role within fraud or chargebacks/ disputes operations

3+ years experience in fraud operations or chargebacks/ disputes in fintech, payments, or high-risk environments

Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks

Solid knowledge of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles

High attention to detail with the ability to identify inconsistencies and edge cases

Strong analytical mindset with experience interpreting data and identifying trends

Ability to provide structured feedback and drive improvements in operational processes

Experience working across both fraud and disputes workflows

Experience working in crypto or strong personal interest in the space

Nice-to-have experience

Exposure to fraud tooling, rule tuning, or decision engines

Experience working with Unit21 case management solution

Additional Information

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks 💡

💰Competitive salary package

🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay

📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards

🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.

🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours

🩺 Private Healthcare benefits: To protect you and your loved ones

🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought

📚 Annual training budget: We support your training journey every step of the way

🪑 Home office setup allowance: Create the home office of your dreams

👛 Remote working allowance: Those working fully remotely get a little extra for utilities

💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC

✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

🚀 Working in a disruptive and fast-growing company where excellence is rewarded

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

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