Senior Channel Operations - LATAM

BinanceMexico, Mexico City, Brazil, Sao Paulo, Colombia, BogotaPosted 2 months ago

OperationsRemoteFull-timeStaff

Job Description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About The Team
The Binance Pay & Card team is revolutionizing the way people transact and manage their finances globally. Binance Pay is a cutting-edge payment solution that enables users to send, receive, and pay with crypto seamlessly. Join us to be part of a dynamic team driving the future of digital payments and financial technology.

Responsibilities

Support and optimize existing banking and fiat wallet channels by working cross-functionally with internal teams and external partners to improve conversion rates, transaction performance, and overall user experience.

Manage daily fiat payment operations across bank transfers, local payment rails, and PSPs, including monitoring transaction flows, success rates, reconciliations, and resolving operational issues such as delays, failures, and process gaps.

Improve and scale fiat operational workflows to reduce friction in the deposit and withdrawal journey, enhance efficiency, and implement automation, tooling, and system improvements where appropriate.

Drive fiat growth through go-to-market initiatives, local business development, and partnerships, while leveraging user feedback, community insights, and competitor analysis to optimize product, marketing, and operational strategies.

Partner closely with Product, Engineering, Risk, Compliance, and other stakeholders to support regulatory adherence, KYC/AML and fraud-related processes, new feature launches, market expansion, and reporting on key performance metrics and operational insights.

Requirements

Bachelor degree or above, prefer majoring in finance/International Business, and have 5+ years experience in payment industry or relevant fields

Payment Experience with LatAm local channels

Previous operational experience with banking/wallet channels will be a plus

Interested in Cryptocurrencies, Blockchain and trading or finance/banking/payments industry

Strong analytical and detail-oriented mindset with excellent stakeholder management and communication skills

Data-savvy, understand basic metrics of operations

Ability to troubleshoot and discover answers quickly and effectively

Capable of working under pressure

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